December 2021 – Since our accreditation by the Better Business Bureau in 2011, Frontline Asset Strategies has worked closely with BBB to resolve complaints and maintain our A+ rating. After so many years, Frontline’s A+ rating not only represents our passion for helping our consumers with account resolution but also our ongoing effort to better the receivables industry reputation as a whole by building trust through uncertain times.
July 2020 – Frontline Asset Strategies is proud to announce our continued A+ rating and Accredited Business status by the Better Business Bureau. Our team is extraordinarily driven to exceed expectations and deliver superior service to our consumers and partners alike. This continued positive recognition from the BBB demonstrates our commitment to the highest standards of business ethics and integrity.
The Frontline Asset Strategies team has worked hard to build strong relationships with our consumers and our A+ rating reflects our commitment to promptly addressing and resolving consumer concerns and complaints. Our business was built on the principles of honesty, integrity, and professionalism. Our continued accreditation distinguishes us from our competitors and recognizes our team’s adherence to clear communication and professionalism while interacting with our consumers.
What Does It Mean to be an Accredited Business?
Frontline has been an Accredited Business by the Better Business Bureau since 2011. Our accreditation affirms our commitment to making good faith efforts to resolve consumer complaints and to our continued compliance with the eight BBB Accreditation Standards:
- Build Trust
- Advertise Honestly
- Tell the Truth
- Be Transparent
- Honor Promises
- Be Responsive
- Safeguard Privacy
- Embody Integrity
Only businesses with a B rating or higher are eligible for accreditation. To earn accreditation, we completed the review and verification process to ensure that we uphold the BBB Accreditation Standards. Accreditation verifies that our team’s customer service strengthens consumer trust and instills confidence in our business practices.
What Does Our A+ Rating Mean?
The BBB assigns business ratings using a letter scale of A+ (highest) to F (lowest). The rating a business receives represents the Better Business Bureau’s opinion of how the business is likely to interact with its customers. Ratings are calculated using a proprietary formula based on 13 weighted elements that total 100 points. Scoring elements include complaint volume, unanswered complaints, unresolved complaints, failure to address complaint pattern, transparent business practices, and more. Frontline’s A+ rating indicates that our total score for the 13 rating elements is a minimum of 97 points out of 100 and signifies a high degree of confidence that we operate in a trustworthy manner and make a good faith efforts to resolve any consumer concerns that are filed with the BBB.
“The entire Frontline Asset Strategies team is proud of our continued accreditation and A+ rating from the Better Business Bureau. Our ethics and values are woven thickly into the fabric of our company culture and the members of our team are committed to conducting themselves accordingly,” says Dan Winkler, Co-Founder and Managing Member of Frontline Asset Strategies. “Our recognition by the BBB demonstrates our willingness to go above and beyond and provide the best possible experience for our consumers. We encourage open communication and welcome feedback about experiences with our team. Our highly-regarded status with the Better Business Bureau gives our clients and our consumers the confidence and assurance that we will respectfully and effectively resolve consumer concerns.”
Your feedback helps Frontline provide the most relevant training to our employees and ensure that we maintain superior levels of customer service. If you would like to share feedback on your experience with our team, or if you have a complaint, we encourage you to visit our website and fill out our online complaint form. For more information, please call us at 877-258-1590, email our team at info@frontlineas.com, or visit our website at soarfrontline.wpengine.com.
About Better Business Bureau
The Better Business Bureau is a private, nonprofit organization that strives to promote an ethical marketplace where buyers and sellers trust each other. By instilling consumer confidence and advancing a trustworthy marketplace for businesses in the United States, the BBB builds trust between consumers and businesses by solving problems in the marketplace. It offers free business reviews, complaint resolution services, and many other programs and services. The BBB was founded in 1912.
About Frontline Asset Strategies
Frontline Asset Strategies is a nationally licensed and bonded full-service collection agency specializing in accounts receivables management solutions that assist clients with maximizing the recovery of delinquent and nonperforming accounts while delivering world-class results that exceed expectations. Frontline Asset Strategies was founded in 2008 and is headquartered in Roseville, MN.
