Compliance Powered by Technology & People

Frontline Asset Strategies understands the necessity of remaining compliant and adhering to the ever-changing rules and regulations while providing a truly positive consumer experience. We continually invest in technology and  proprietary tools to ensure we meet consumer demands always in line with regulatory allowance.   Our team has regular training and testing for to keep us at the competitive edge of compliance while providing the best engagement possible.

We understand the value of the data provided by our clients and consumers. Frontline Asset Strategies safeguards client and consumer data through multiple layers of secure technology, physical and digital controls, processes and procedures. Our strict security protocols protect the trust that consumers have in our clients’ brands.

Technology

Compliance, ethical responsibility, and accountability are ever-present. We continually invest in the latest technologies and certifications that keep our organization operating in accordance with all pertinent rules and regulations that govern the receivables management industry. Our combination of state-of-the-art technology and the human touch of our highly talented team operate with the goal of providing our clients maximum value while remaining focused on delivering second-to-none customer service.  We do this through our proprietary digital tools, omni-channel solutions, optimized workflows, industry-leading security protocols and complete system compliance.

Quality Control

We continuously monitor our representatives to ensure the highest quality service and full transparency. Frontline Asset Strategies safeguards our clients’ reputations through our quality assurance program. Our 100% call recording coupled with speech analytics software and call mining; we are able to continuously provide the most relevant training. We train and test our new hires-on FDCPA, regulatory, security, system, and client procedures. Training and testing continue at least of every quarter, ensuring the best customer service.

Security

Frontline Asset Strategies is a fully licensed and bonded debt collection agency, allowing us to provide recovery services in all 50 states. We are a certified Debt Collection Agency by the Receivables Management Association (RMAi), PCI v3.2 Compliant, and we are a Type 2 SOC 3 certified data center(s). Protecting data assets is our priority and our infrastructure supports the robust security measures our clients expect and need to keep data secure and ensure regulatory compliance.

Complaint Management

If you would like to submit a complaint regarding a claim, please use our complaint form.  Be sure to fill out the form completely and accurately so our team has the information necessary to help find a resolution.

Lauren Savage
Director of Compliance & Litigation

Compliance Officer RMA Certification: P1701-1233
Company RMA Certification: C1510-1049

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