Compliance Powered by Technology & People

Frontline Asset Strategies understands the necessity of remaining compliant and adhering to the ever-evolving rules and regulations that govern the receivables industry while providing a truly positive consumer experience. We continually invest in technology and proprietary tools to ensure that we meet consumer demands while remaining in accordance with regulatory allowance. Our team participates in regular training and testing for to stay us on the competitive edge of compliance while providing the best engagement possible.

We understand the value of data and respect personal privacy. Frontline Asset Strategies safeguards client and consumer data through multiple layers of secure technology, physical and digital controls, processes, and procedures. Our strict security protocols provide data privacy protection that defends the trust that consumers have in our clients’ brands.

Technology

Compliance, ethical responsibility, and accountability are integrated into the Frontline Asset Strategies’ core processes. We continually invest in the latest technologies and certifications that keep our organization operating in accordance with all pertinent rules and regulations that govern the receivables management industry. Our blend of state-of-the-art technology and the human touch of our highly talented team allows us to provide our clients maximum value while remaining focused on delivering second-to-none customer service. We do this through our proprietary digital tools, omni-channel solutions, optimized workflows, industry-leading security protocols, and complete system compliance.

Quality Control

We continuously monitor our representatives to ensure the highest quality service and full transparency. Frontline safeguards our clients’ reputations through our quality assurance program. We implement 100% call recording, speech analytics software, and call mining able to continually provide the most relevant training for our staff. We train and test our new hires on FDCPA, regulatory, security, system, and client procedures. Training and testing continue at a minimum of every quarter to, ensure the best customer service.

Security

Frontline Asset Strategies is a fully licensed and bonded debt collection agency, provid recovery services in all 50 states. We are a Certified Receivables Business by the Receivables Management Association International (RMAI), PCI v3.2 Compliant, and we are a Type 2 SOC 3 certified data center(s). Protecting data assets is our priority and our infrastructure supports the robust security measures our clients require to keep data secure and ensure regulatory compliance.

Complaint Management

If you would like to submit a complaint regarding a claim, please use our online complaint form.  Be sure to fill out the form completely and accurately so our team has the information necessary to help reach a resolution.

Christina Palmer
VP of Compliance and Strategy

Company RMA Certification: C1510-1049

Complaint form

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