Our executive team has 50-plus years of experience servicing top-tier and secondary creditors and debt purchasers. But that said, we're not stuck in an ancient cloud of cigar smoke from yesterday's collection practices. We're active in our ever-changing industry, busy with certifications and secondary education, seeking new technologies, and extremely engaged with the day-to-day business. We're motivational as leaders because our work habits are better than our golf scores.
"When you teach you learn." This is one of our guiding principles. Senior-level support and oversight raises the performance bar for all, from our newest collection specialist to our CEO. We keep a 10-to-1 agent-to-supervisor ratio, where coaching, auditing and encouraging happens not on a daily basis, but on an hourly basis. Leadership doesn't happen from a distance. It happens shoulder-to-shoulder, where skills compound and each makes the other better.